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Southlands Medical Group


Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm
Saturday/Sunday - CLOSED

What is Patient Access?

All patients that have registered with Patient Access can view, book and cancel appointments at the surgery from home, work or on the move — wherever you can connect to the internet. What is more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

Plus, Patient Access is not just for booking GP appointments, you can also:

  • Change your address details..

Online access to your medical records

You are currently able to view parts of your medical record securely online. This service was piloted last year and you were able to view allergies/adverse reactions, medication and immunisations. For patients aged 16 years and over we can now enable access to the "problems" section of your records. This is where any health problems are recorded, for instance if you have been diagnosed with a medical condition such as Diabetes, Asthma etc.

Benefits - Being able to see your record online might help you to manage your medical conditions. It also means you can access it from anywhere in the world where you can access the internet, should you require medical treatment when you are away eg. on holiday or away on business.

Considerations - You are responsible for keeping access to this information safe, you should read the "Online Services Records Access Patient Information Leaflet" for other considerations. This leaflet is available in the surgery or for download in the "Our Documents" section of this website.

To access your medical records you must read the above leaflet and complete the "Application for online access to my medical record" form, available in the surgery or for download in the "Our Documents" section of this website. You will be required to prove your identity by producing two documents including one picture ID (Passport; Driving licence) and proof of your current address (a utility bill, not older than 6 month's old)

The practice reserves it's right to refuse access to medical records


How do I register?


You need to register with your practice before you can use Patient Access, they will provide you with an access codes. Once you have the access codes, you can register here for your online services.

Is my information secure?

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

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