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Southlands Medical Group

OPENING TIMES:

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm
Saturday/Sunday CLOSED

Action Plan GP Survey 2017 ( posted on May 8, 2018 )

We have published our agreed action plan derived from the results of the 2017 GP Patient Mori Survey, copies can be requested in reception or by downloading it from our Documents on the right side of this page.  Thank you for everyone who took part, we can only act upon things when we receive this feedback.

CQC report published ( posted on Jun 4, 2015 )

The GPs and Practice team are proud to publish the CQC report following their inspection at the surgery on 1st April 2015. We are delighted with the report and will implement any recommendations.

Friends & Family Test Survey Results ( posted on May 1, 2015 )

You've been giving us your feedback on your care and treatment.  You told us:

 

In November we surveyed 3376 patients and received 370 responses, 94% of the patients that responded have said they would be extremely likely or likely to recommend this GP practice to their friends or family.  However 5% said they would be unlikely and 1% didn't know.  The main reason noted was difficulty in making an appointment.

 

PLEASE CONTINUE TO FEEDBACK SO THAT WE CAN CONTINUE TO IMPROVE

 

We're listening and this is what we're doing:

 

We run same-day clinics with the on-call GP and Nurse Practitioners for patients that need to be seen same day.  All of these appointments are triaged to ensure the patient is directed to the most appropriate person.  We are happy to report that we are able to offer next routine appointments in 2 working day, this is despite the winter pressures and staff absence.  We will look at the comments received back and see how we can improve your experience of making an appointment.


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