SOUTHLANDS MEDICAL GROUP – FRIENDS & FAMILY TEST RESULTS JANUARY 23

We’re listening to your feedback
You’ve been giving us feedback on your care and treatment. You told us:

In January we received 472 responses to our Friends and Family questionnaires, 98% of the patients that responded rated their experience of our service as Very good or Good. 1% however felt their experience was Poor or Very Poor, the remaining 1% of patients responded neither good nor poor.
PLEASE CONTINUE TO HELP US IMPROVE BY PROVIDING YOUR FEEDBACK.

We’re listening and this is what we’re doing:

What was Good: Patients felt they were treated with respect and found staff to be polite and helpful.
What was not so Good: Some patients were kept waiting for their appointment. All of the clinicians will aim to run on time if however they are running late you will be kept updated of your expected wait time. Thank you for your feedback