August Friends & Family test results

In August we received 647 responses to our Friends and Family questionnaires, 98% of the patients that responded rated their experience of our service as Very good or Good. 1% however felt their experience was Neither Good nor Poor or Poor and 1% didn’t know
What was Good: Appointment waiting times are reasonable. Urgent requests are triaged and seen same day if felt necessary. Practice staff are respectful.
What was not so Good: The amount of time they are kept waiting to see the clinician. We continue to try and improve to make sure patients are not kept waiting if at all possible.
PLEASE CONTINUE TO HELP US IMPROVE BY PROVIDING YOUR FEEDBACK.