At Southlands we always aim to treat you in a comfortable, safe environment to ensure both patients and staff are confident that best practice is being followed.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.    The chaperone will be a fully trained member of the practice team, patients are also able to have a family member or friend present.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

All staff are aware of and have received appropriate training in relation to being a Chaperone. All trained chaperones understand their role and responsibilities and are competent to perform that role.